Service dispatch software is used by service-based businesses to manage and streamline their dispatching operations. The software helps companies efficiently manage service requests and handle the scheduling and dispatching of service providers.
Service dispatch software (sometimes called field service dispatch software) is commonly used by companies in industries such as HVAC (Heating, Ventilation, and Air Conditioning), plumbing, electrical services, pest control, field services, and more.
Service dispatch software’s online booking calendar enables businesses to offer more flexible booking options. Clients can schedule appointments in their own time, and with real-time availability updates, you don’t have to worry about double-booking.
With service dispatch software, scheduling employees just got easier. Create and share daily, weekly, or monthly schedules, review time-off requests, and log employee hours for a more streamlined approach to employee management.
Service dispatch software’s travel time management features are a lifesaver for businesses with mobile workforces. Select employees based on location, experience, or availability, plan routes, factor in travel time, and dispatch employees within the platform for a professional service every time.
Make sure clients are there when you need them with automated appointment reminders. Send email and text message alerts about upcoming appointments, travel delays, or changes to the schedule without any manual input to reduce admin.
Field service dispatch software makes creating and sending invoices, tracking upcoming expenses, processing payments, and automating overdue bill reminders easy. These payment features help service-based businesses manage cash flow more effectively and reduce admin.
MarketBox’s intelligent scheduling and project management features make it easy to assign jobs, dispatch crews, optimize travel routes, and receive real-time updates wherever you’re working. When it comes to handling admin, MarketBox lets you create and send invoices, process payments, and track outgoings, all without leaving the platform.
MarketBox’s flexible online booking calendar lets clients schedule their own appointments, choosing the time and location for the service. (If needed, you can also set it up so customers can choose who performs the service.) The ability to create travel zones helps you control when and where your team operates and enables clients to book the nearest technician without picking up the phone.
If you are looking for service dispatch software for your business, MarketBox can help. Book a personalized demo to learn more.
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