Back to Blog
What is Service Dispatch Software? | MarketBox

What is Service Dispatch Software?

Whether you are in the HVAC, automotive, or emergency services industry, service dispatch software was created to simplify your job, improve customer experience, and connect the office to the field. Easily connect with employees, dispatch jobs, and optimize routes for productivity with one online platform.  

Key Benefits of Service Dispatch Software

Online booking calendar

Offer more flexible booking options with the software’s online booking calendar. Allow clients to schedule appointments in their own time, and with real-time availability updates, you don’t have to worry about double-booking. 

Streamlined scheduling options 

With service dispatch software, scheduling employees just got easier. Create and share daily, weekly or monthly schedules, review time-off requests and log employee hours for a more streamlined approach to employee management. 

Travel time management 

For businesses with mobile workforces, service dispatch software’s travel time management features are a lifesaver. Select employees based on location, experience, or availability, plan routes, factor in travel time, and dispatch employees within the platform for a professional service every time. 

Automated appointment alerts

Make sure clients are there when you need them with automated appointment reminders. Send email and text message alerts about upcoming appointments, travel delays, or changes to the schedule. 

In-built billing and invoicing capabilities  

Take charge of your business’ finances with service dispatch software. Easily create and send invoices, track upcoming expenses, process payments and automate overdue bill reminders for one less thing to worry about. 

Why MarketBox is the Best Service Dispatch Software 

It provides a complete service

MarketBox is an all-in-one platform which makes it the perfect service dispatch software; you don’t need to integrate it with anything else (although you can!). 

It streamlines scheduling and eliminates admin stress

The powerful in-built scheduling and project management features make it easy to assign jobs, dispatch crews, optimize travel routes, and receive real-time updates wherever you’re working. When it comes to handling admin, MarketBox lets you create and send invoices, process payments, track outgoings, and manage payroll, all without leaving the platform. 

It offers flexible online booking options designed for a mobile workforce

The software also comes with a flexible online booking calendar that lets clients schedule their own appointments. Designed with a mobile workforce in mind, you can assign travel zones and coverage areas, enabling clients to book the nearest service to them without picking up the phone.


If you are looking for service dispatch software for your business, MarketBox can help. Our fully scalable solution takes the stress out of managing your business, leaving you time to focus on what’s important. Book a 1-on-1 demo today to discover how MarketBox can help you grow. 

Stay up to date with the latest news, tips and resources .

More from the Blog

12 Must-Have Features in Booking Software for Mobile Businesses
Tech Tools

12 Must-Have Features in Booking Software for Mobile Businesses

Find out what features make up the best booking software for mobile businesses and download a free software finding checklist.

Read Story
Marketing Ideas for Mobile Swim Schools | MarketBox
Sales & Marketing

Marketing Ideas for Mobile Swim Schools

Discover 7 ways to market your mobile swim school and the tricks to make your marketing efforts more efficient.

Read Story
How to Increase Organic Website Traffic for In-Home Service Businesses | MarketBox
Enterprise

How to Increase Organic Website Traffic for In-Home Service Businesses

Discover 8 ways to increase organic website traffic for your service business and increase leads.

Read Story