Industry: Mobile car detailing
Location: Nationwide, USA
Feature: Embedded Smart Clusters
Leading US mobile car detailing company has been serving clients nationwide for over 10 years with a team of 120 technicians.
At the core of its operations is a custom-built CRM and scheduling system, managed by its in-house engineering team. While this system allowed clients to book appointments and pay online, as well as for dispatchers to schedule on their behalf, it had critical gaps. These gaps led to inefficient technician scheduling and routing—resulting in hundreds of thousands of dollars of lost revenue and appointments.
Recognizing they lacked the technical expertise and capacity to rebuild and optimize the system, the company sought an external solution to address these challenges.
Despite steady sales growth, the CEO and leadership team were increasingly concerned that ongoing operational inefficiencies and hiring challenges could lead to stagnation or even decline.
❌ Excessive travel time and burnout: Technicians were spending over 1 hour traveling between appointments, often getting stuck in heavy traffic leading to frustration, lowered job satisfaction and ultimately a high turnover rate.
❌ Inefficient scheduling: The company's custom scheduling system allowed customers to book any available time slot without factoring in travel time or proximity to existing appointments. This led to excessive drive times and long gaps between jobs, wasting up to 3 hours of potential service in an 8 hour shift.
❌ Custom CRM and scheduling system limitations: The in-house engineering team was stretched thin maintaining the company's custom built CRM leaving little room for innovation.
The system lacked crucial schedule and route optimization capabilities, making it difficult to keep up with business demands and growth.
Additionally hiring external developers to scale and enhance the system proved to be quite costly.
To tackle these challenges, the mobile car detailing company selected MarketBox, specifically for its Embedded Smart Clusters feature which directly integrates into their cutom scheduling system.
Additionally, Smart Clusters' proprietary algorithm effectively addresses all of their key needs by optimizing scheduling, closing gaps, and increasing bookings.
✅ Seamless API integration: Embedded Smart Clusters connects with the mobile car detailing company's system via API, passing through booking data and technician travel zones, schedules and real time traffic to deliver calculations for optimized time suggestions, which are then sent back to the company's scheduling system.
✅ AI-powered times: Dispatchers can preview and book from these optimized time slots from their scheduling system for clients, while clients can choose to book directly.
Additionally, when dispatchers or client book from these suggested times, technicians are able to cut down on travel time, lower carbon emissions and boost client-provider satisfaction.
✅ Continuous improvements: By partnering with MarketBox, the team benefits from ongoing updates and refinements to Smart Clusters, decreasing load on internal engineering resources.
