Every service business can benefit from scheduling software, and that’s not an exaggeration. Whether you’re offering services from a fixed location or traveling to client homes, scheduling software is an essential tool for making your service business run smoother and more efficiently.
Before we look at the benefits that make scheduling software for service businesses so essential, here’s a quick refresher on what the software does.
Scheduling software is a tool service businesses use to manage employee schedules, assign job requests, and manage travel arrangements. Some scheduling software for service businesses also has an online booking component, so companies (or their customers) can schedule service appointments through one piece of software.
Typical features of scheduling software include:
One of the reasons scheduling software is essential for service businesses is because the software helps ensure that resources are allocated efficiently. (Resources include personnel as well as equipment or products.)
Scheduling software uses algorithms to search for and assign jobs to the right employees, so you never have someone working on a job they’re not adequately qualified for. The software also ensures you don’t assign jobs to overqualified employees who would be better used for more advanced jobs.
The software optimizes employee calendars to maximize output without overwhelming your employees. If your service businesses require equipment, scheduling software ensures tools are efficiently distributed across job sites, and you don’t book conflicting jobs if equipment supply is limited.
Another important reason scheduling software for service businesses is essential to implement into your company is its impact on customer satisfaction.
Scheduling software with integrated online booking systems gives customers a fast, convenient way to schedule service appointments. 70% of customers prefer to book online, and by meeting customer requirements, you can quickly improve customer satisfaction.
The software also updates schedules in real time, so you and your customers always view accurate provider availability. This lets you respond faster to customer inquiries and instantly confirm job requests.
Scheduling software like MarketBox also ensures the perfect customer-provider match by filtering employees based on a customer's criteria, such as skills, availability, location, and acceptance rate.
If a service business wants to increase workforce productivity — and simultaneously reduce admin tasks — scheduling software is the answer. The software automates employee schedules, so there’s no need to have someone manually assign jobs, distribute schedules, or phone providers with updates. For many service businesses, these tasks can take up most of an office employee’s day; scheduling software allows them to focus on other tasks.
As we covered, scheduling software also ensures jobs are given to the right people, so you never have to worry about a provider turning up to a job and not knowing how to do it! And for mobile appointments, scheduling software for service businesses optimizes calendars to reduce travel time, so your team spends less time on the road and more time on the job.
Another benefit of scheduling software for service companies is that it enhances communication between employees and customers. Scheduling software automatically creates and distributes schedules so your team is always aware of their working hours. If things change with a job, the software can also send out updates so you don’t have to contact those affected manually.
For customers, scheduling software provides instant booking confirmations and can create and send order confirmations, appointment reminders, and booking updates automatically. This reduces admin tasks and helps you maintain a professional, consistent communication channel with your customers.
The last benefit of scheduling software (at least on this list) is that the software reduces billing errors. Most scheduling software for service businesses has in-built employee time tracking, which makes it easier for your team to log their hours. Automated time-tracking ensures your team is compensated fairly if they work by the hour and your customers are charged the right amount for the job.
If you choose scheduling software with integrated online booking and payments, you can automate customer invoicing too. Online payments make it easy to track who’s paid, reduce the need to chase invoices, and provide a fast, secure way to get paid for your work.
Scheduling software is an essential tool for service businesses looking to increase productivity and customer satisfaction while reducing billing errors and scheduling mistakes, which, let's face it, is every service business!
Find the right scheduling software, and you can run your entire business through one comprehensive tool to keep costs low and revenue high.
Find how to stop clients canceling medical appointments in your healthcare practiceRead Story