If you don’t find ways to minimize travel time between home healthcare appointments, you risk losing precious time in your employees’ schedules and disappointing patients who booked appointments at specific times. If you want to maintain high levels of customer satisfaction, arriving on time and ready to start the appointment at their chosen time is essential.
With that in mind, here are six ways to minimize travel time between home healthcare appointments.
The easiest way to minimize travel time between home healthcare appointments is to schedule appointments geographically.
What exactly does that look like, you ask? Scheduling appointments geographically means grouping appointments in and around specific locations. For example, say your business operates in New York City. Instead of scheduling appointments all across the city, meaning your employees have to get themselves from Brooklyn to the Bronx and back again in the span of a few hours, you would have a provider offer appointments in Brooklyn on Mondays, in the Bronx on Tuesdays, etc.
Scheduling geographically eliminates the time-consuming travel back and forth and is particularly effective if you
As anyone who’s tried to schedule home healthcare appointments manually will know, mobile scheduling gets complicated quickly. To reduce delays in your scheduling process, optimize your team’s calendars, and make scheduling appointments geographically easier, use scheduling software.
MarketBox is the only appointment-scheduling software designed for businesses offering in-home and mobile services. The all-in-one platform makes scheduling appointments, coordinating service providers, and processing payments online easy and intuitive.
Minimize travel time by scheduling providers according to their travel zones and control how far your providers will travel on any given day, assigning unique availability to each travel zone for complete control over when and where your business operates.
Use route planning tools like Google Maps or MapQuest to find the fastest routes from A to B and monitor local traffic reports to learn about congestion/road closures before you set off. Have a backup route (or two) so that if your go-to route is slower than usual, you can go an alternative way to still arrive on time.
It’s not always possible to avoid traveling at rush hour — especially if you work somewhere where it’s always rush hour — but scheduling appointments to avoid peak travel times will help reduce travel time between home healthcare appointments.
If you can’t schedule around peak traffic conditions, look for alternative routes that are less busy during peak times, e.g., small back roads and avoiding the main highway. It might be further, but you could still arrive first with less traffic.
To eliminate the need to return to the office between appointments to pick up new (or forgotten) equipment, prepare in advance so you have everything you need for the day. This way, you can return to base if you have downtime between appointments, but you don’t need to, so you cut down on unnecessary journeys and minimize travel time.
Depending on what the public transport infrastructure looks like in your area and how much equipment you need for each appointment, traveling by public transport is another way to reduce travel time for home healthcare appointments. It also depends on where your client’s location is in relation to bus stops, train stations, etc.
However, if it’s a viable option, consider whether public transport (in particular trains/subways) is faster than traveling by car. It may not become the default transport mode for your business, but in some cases could help minimize travel time to certain clients.
Finally, even if you take steps to reduce travel time, it’s still important to add a travel time buffer to your team’s schedules. A customer won’t mind if you’re 5 minutes early but 15 minutes late, and you might have earned yourself a bad review — or at least a bad impression that stops them from returning.
How much of a buffer you need will depend on the traffic conditions in your area. (Our fictional business in New York might need more of a buffer than one operating in a rural town in Texas.) If you’re unsure, add a more generous buffer for a month to test and adjust as needed.
The biggest takeaway for home healthcare businesses looking to reduce travel time between in-home appointments is you need to be prepared. Know your primary and backup routes, listen out for traffic updates, and make sure you pack everything you need for the day before you set off.
Of course, as we discovered, the easiest way to minimize travel time is to minimize the distances you need to travel (i.e., scheduling appointments geographically). To do this efficiently, you’ll need scheduling software — check out the software buying guide below.
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