Back to Blog
Booking Request Feature: How to give employees control over their schedule (MarketBox feature insight)

Booking Request Feature: How to give employees control over their schedule (MarketBox feature insight)

What is MarketBox? 

MarketBox is the first appointment-scheduling software designed for businesses offering in-home and mobile services. The all-in-one platform makes it easy for businesses to manage provider logistics and enable their clients to self-book and pay for appointments online. 

How does the booking request feature work? 

Client bookings made via the MarketBox platform are instantly confirmed by default. However, companies can override this by turning on the “booking request” feature.

With the “booking request” feature turned on, the client’s chosen provider will be notified of each new booking request. It is then up to them to accept or decline the booking. If the chosen provider declines (or does not respond), the request is sent to up to ten other providers with matching skills and availability so you can still capture the sale. 

Clients can choose not to be matched with a secondary provider during the booking process. In this case, if the booking request expires, the client will receive a notification letting them know their booking was unsuccessful and they haven’t been charged. Businesses can reach out to the client to try and save the sale or let it go. 

As a company admin, you have control over the response window for both the primary (chosen provider) and the secondary provider(s), so you can still provide fast responses to client requests

Booking request feature use cases

The booking request feature allows your team to decide which jobs to take on and is primarily used by businesses that employ independent contractors who control their own hours.

Read Next

Travel Zones: How to make scheduling mobile appointments easier (MarketBox feature insight)
Customizable online booking software: Why branding matters (MarketBox feature insight)
Stay up to date with the latest news, tips and resources .

More from the Blog

WellnessLiving Software Pricing and Reviews 2023
Software Buying Guides

WellnessLiving Software Pricing and Reviews 2023

Discover how WellnessLiving, a business management software built for the wellness industry, compares to MarketBox, the only appointment-scheduling software designed for mobile services.

Read Story
How to Deal With Late Payments in Your Mobile Vet Clinic | MarketBox
Online Payments

How to Deal With Late Payments in Your Mobile Vet Clinic

Discover how to avoid late payments & what to do if they occur

Read Story
5 Reasons Customers Want to Book Online | MarketBox
Sales & Online Booking

5 Reasons Customers Want to Book Online

Find out the real reasons customers want to book online

Read Story