A text message will be sent to the customer once the appointment has been marked completed by the provider or admin. A tip request and “leave a rating message” will be sent to the customer. The company admin can also customize the message being sent out to the customer!
How Does A Client Leave A Tip?
1. The client will receive a text message at the end of their session to leave a rating or tip
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60aea1aa35fd35f08ae8fb5a_1.jpeg)
2. The client can leave a review and add a tip
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60aea1cba0d99836e3afe317_2.jpeg)
To view the tips that clients have left for the provider:
1. Login as an Admin
2. Go to Reports
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60b8e2f3d467fb6eb2a89276_1.jpeg)
3. Click Additional Charges
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60a7faa058fcfb444255f0aa__NtMFnVF9VeOFV5verz9FZTyF7EQIdYl1iMlMDXyUMsr7s2qlZDSqKyyWtI3O09FATTpjZvV-LrR4yDU4nW-kd1CZqERXCpsUPJyecxtxR3-KSuXsyLIwqLlhA03QO4nFQIKzEWs.png)
If you do not have this setting on and a client requests to send a tip, you can view this article on Additional Charges.