Accept & Decline Bookings Feature

One question that lets you control your schedule

Accept or decline jobs at the touch of a button for complete control of your time

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MarketBox accept or decline jobs feature on the mobile app

Give providers autonomy over when and where they work

Job requests are sent out via text message and can be accepted or declined using the provider mobile app.

Give providers control of their schedule
Perfect if you offer services of unspecified length
Lets providers opt in or out of travel

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Improve customer response time with custom reply windows

Don't leave customers waiting on an answer. If a job isn't accepted or rejected within your time frame, the request is sent to up to 10 other providers.

Set custom reply windows to suit your business
Lock-in more bookings with bulk requests
Automated provider matching maintains accuracy

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Examples of the accept or decline buttons shown on the mobile app interface

Access data reports to discover your top-performing providers

Discover more about your employees with access to data like average response time and acceptance rate.

Ensure your business is operating at its best
Easily identify top-performers
Troubleshoot under-performing employees to maintain quality and satisfaction

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Find the right software for your team.

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Accept & Decline Bookings Feature FAQs

I don't see this feature on my dashboard, where is it?

The accept/decline feature is only available on the Professional and Enterprise plans. Talk to us about upgrading today.

What response time frames can I choose from?

How long you give providers to respond to a job request is up to you. Depending on your business type, it might be as short as 10 minutes or as long as 24 hours. You can always change it, too, if you find your current response time isn't working.

How many providers receive a job request?

If a customer has specified a provider during booking, they always get the first refusal. If that provider declines the job and the customer has selected the replacement provider option, the job request is then sent out to a maximum of 10 other providers who have the required service listed on their profile.