1. Log in to your company admin account.
2. Go to Orders
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/614244e6035b1574e304b63e_step2.png)
3. Click Apply Refund
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/6142451b5247a0edfc57c429_step3.png)
4. Select the Order
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/614245498f67e675d9b2a15b_step4.png)
5. Enter the Amount
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/614245d6c3791a32318e9ff2_step5.png)
6. Include a brief description of why you’re performing the refund or add any pertinent information.
Note: The Description is viewed by the customer in the Additional Explanation section of the refund confirmation email.
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/6142462ee5f14c1a3eb746d1_step6.png)
7. Click Save
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/6142469fbd77c76c2246d1d0_step7.png)