When a provider fails to arrive at their appointment, an admin can mark the appointment status of a provider as a No Show. The client can mark an appointment as a No Show if the provider fails to arrive at the appointment. Once the status is marked as a No Show, the admin can override the booking and reschedule for a new date.
Marking the No Show As an Admin
1. Login in to your Admin account
2. Go to Bookings
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60b8ddf6b4606869045688bb_1.jpeg)
3. Locate the booking (Under Past)
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/609ed9f1e2c0beff217e71b7_2.jpeg)
4. Mark the appointment as No Show
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/609eda1a9f9592b83640e676_3.jpeg)
5. Override the booking to reschedule
Marking the No Show As a Client
1. Login in to your Client account
2. Go to Bookings
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60b7e08f8d1d8a81155415db_1.jpeg)
3. Locate the booking (Under Past)
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60b7e0950a288067fcc51380_2.jpeg)
4. Mark the appointment as No Show
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60b7e09d6b47696240137c40_3.jpeg)
5. Contact the Admin to Reschedule the appointment
![](https://cdn.prod.website-files.com/5da8b2fccbc040b751526c69/60b7e0a416a5df9c498a53c6_4.jpeg)