Canadian energy auditor accelerates growth with Smart Clusters
Overview
An Ottawa-based non-profit delivering practical solutions to help Canadians reduce energy use, cut carbon emissions, and live more sustainably. With a growing client base and an expanding mandate, they needed a way to streamline scheduling and meet client expectations for faster, more convenient booking.
Challenge
Prior to adopting MarketBox, their dispatchers were overwhelmed by the volume of service requests coming in through the website. Responding to inquiries took an average of 2-3 business days, which often led to:
- Frustrated clients who couldn’t schedule appointments quickly
- Lost opportunities, as many leads went cold during the wait
- Service agents spending excessive time manually coordinating bookings
Solution
The company partnered with MarketBox to launch a fully automated, customer-friendly booking system. Using MarketBox Smart Clusters and travel zone functionality, they were able to:
- Enable online self-booking with optimized appointment slots
- Automate scheduling to ensure efficiency while reducing administrative burden
- Equip dispatchers with tools to quickly handle new leads when needed
- Confidently expand services into new provinces without logistical bottlenecks
Conclusion
By adopting MarketBox and Smart Clusters, the company overcame a major barrier to scaling its services. Faster response times, automated booking, and optimized scheduling have improved both customer satisfaction and operational efficiency, paving the way for national growth.